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FAQ

FAQ

Where can I buy tickets?

Tickets can be purchased via documenta’s webshop or at ticket booths during the exhibition.

Can I exchange a ticket or return it for a refund?

Tickets may not be returned or exchanged. Unfortunately, lost tickets cannot be replaced.

When purchasing tickets online, can I use these tickets any day?

Yes. It will be validated once scanned at the respective venue entrance.

Do I have to print out my online ticket?

The tickets must be presented in printed form and carried with you throughout the duration of your visit.

What happens if the barcode on my ticket gets damanged?

Please take care to ensure that barcode is not damaged. Tickets with unreadable barcodes are invalid. In such cases we advise you to ask for assistance at a ticket booth.

Can a ticket I purchase be used by another person?

It is possible to purchase a ticket as a gift or for a third party. It is however forbidden to reproduce, copy, or resell tickets.

Is the season ticket valid for both Athens and Kassel?

The ticket grants access to all exhibition venues of documenta 14 in Kassel. Venues in Athens mostly have free admission. Some partner institutions charge regular entrance fees.

Who qualifies for reduced entrance fees?

Students, trainees, recipients of basic social benefits (e.g. ALG II), participants in voluntary service, refugees, and visitors with disabilities (50-percent disability class) receive a discount on tickets upon presentation of the corresponding pass. Visitors with disabilities and the letters B, H, BL, AG, and G on their identification cards pay the reduced admission price and may take one aide with them into the exhibition free of charge. Admission is free for children aged ten and under. The evening ticket is valid from 5 pm. The family ticket is valid for up to two adults with up to three children (up to the age of 16). Tickets with reduced admission are only valid with corresponding proof of eligibility.

Can I take bags into the exhibition?

Most exhibition venues allow a maximum bag size of 33 × 23 × 10 cm. Please note that there is limited cloak-room space on the exhibition areas in Athens and Kassel, and it may not be possible to accommodate large luggage items. Due to safety measures, your bag may be subject to search. We apologize for any inconvenience.